Delete my data

Ask by email

Email hola@neuri.tech with the subject “Delete my data”. Include your name, who you are (owner, staff, vendor or customer), which bazaar, and what you want deleted. We may ask you to verify your identity before deleting.

• Timing: we reply within 20 business days and, if it applies, carry it out within the following 15 business days.
• Asking is free.

Depending on who you are

• Bazaar owner: you can download everything from Settings → Your data and close the bazaar right there. Once closed it stays locked for 30 days (you can restore or download it) and is then permanently deleted; encrypted backups expire on their own within the next 30 days.
• Manager, cashier or staff: ask the owner to remove you from the bazaar, or email us.
• Vendor or customer of a bazaar: the bazaar is responsible for your data and Neuri processes it on its behalf. Ask the bazaar, or email us and we pass it on right away.
• Booth applicant: if you never confirmed your email, the application is deleted automatically after 7 days. Your ID photo is deleted automatically after your application is declined or your rental ends (90 days or the bazaar’s setting); you can ask for earlier deletion.

What may be kept

Only what the law requires us to keep (for example, billing records for our plan), for the legal period. We will tell you in our reply.